Showing posts with label theITSupportCenter. Show all posts
Showing posts with label theITSupportCenter. Show all posts

The following vendors have been reviewed and approved for the work submitted in the associated city, districts and townships within Ann Arbor as defined by Michigan law - PROJECT VEN75T47R 

 

The information below is hereby provided and published per the requirements of the Michigan Freedom of Information Act, Act 442 of 1976


DETAIL:
Award Date: January 25, 2016
Open Bid Period: October 1, 2015 to October 20, 2015

SIZE: 700+ employees
REVENUES: $140 Million
OFFICE IN STATE: NO
PREVIOUS EXPERIENCE WITH ANN ARBOR: NO

AWARD TYPE:
theITSupportCenter shall provide remote IT Help Desk support to employees and contractors of Ann Arbor and the divisions, townships and departments that request access (collectively "Ann Arbor Requesters").  theITSupportCenter's support shall include all Tier One support issues, including VPN issues, password resets, hardware dispatch support, virus related issues, FAQ on proprietary software and advanced level support for Office 365 & Google Docs.  theITSupportCenter's employees shall answer support calls with the custom greeting as directed by Ann Arbor Requesters and provide remote support along with access to their proprietary call management system for Ann Arbor techs to log and support escalated tickets.

ADDRESS:
One Tower Bridge
100 Front Street
West Conshohocken, PA 19428

SIZE: 130,000+ employees
REVENUES: $38 Billion
OFFICE IN STATE: YES
PREVIOUS EXPERIENCE WITH ANN ARBOR: YES

AWARD TYPE:
Oracle shall provide its Oracle Cloud Platform to Ann Arbor and the divisions, townships and departments that request access (collectively "Ann Arbor Requesters").  The Oracle Cloud Platform is a high availability enterprise application environment that resides in the cloud.  The Oracle Cloud Platform will allow Ann Arbor Requesters to deploy internal applications grounded in Windows & Linux while connected to Oracle RAC databases.  This award includes the use of Oracle FastConnect private networking capabilities for all users in the Ann Arbor Requester environment.  All participants in the Ann Arbor Requester environment will have access to and resources devoted to the use of Oracle High Performance Computing (HPC) resources and capabilities for the duration of the award consistent with needs and utilization as presented over the period of calendar year 2015.

ADDRESS:
500 Oracle Parkway
Redwood City, CA 94065

SIZE: 28,000+ employees
REVENUES: $19 Billion
OFFICE IN STATE: YES
PREVIOUS EXPERIENCE WITH ANN ARBOR: YES

AWARD TYPE:
ManpowerGroup shall provide workforce solutions including staffing and training of contractors, temporary staff, as well as permanent long term hires.  Manpower shall provide its services to Ann Arbor and the divisions, townships and departments that request access (collectively "Ann Arbor Requesters").  Positions that may be included in the workforce service include budget office, community service board, county attorney's office, human resources, social services, water system management.

ADDRESS:
100 Manpower Place
Posted by
Labels: , ,
Subscribe to: Posts (Atom)